Put Your Heart into Your Job

For the very first time Boss formally blamed (and scolded) the whole CS team. It is easy to see Boss critizing lab guys' malpractice anytime, but it has come to CS finally.

Days before that meeting, Boss requested all CS to reply his email, answering what they think is the essence of customer service. This question can't be more stupid, while in the meeting he revealed that the model answer should be "Putting your heart into your job". Just that simple. Boss is right.

The meeting of course is somewhat triggered by a compliant for which some black sheeps had to be responsible. 6 out of 12 quotations issued contained mistakes, and, worst still, some of us foolishly informed the client we lost 1 of his samples (in fact we didn't). I can't image a guy with normal IQ taking such an act.

After the meeting, the black sheep still blamed on someone else in front of other CS. He has already provoked many colleagues in CS and lab. That guy is inconsiderate, unreliable and ...... has no heart.

The only thing he has is halitosis.